Our Approach

Selecting the sexiest technology or buying a world class software product does not guarantee a successful project outcome. It’s mainly the delivery team that determines if the project is a success. At Tacit, we maintain the best project delivery track record in the business by keeping a laser focus on three key ingredients: Talent, Process and Tools.

Talent

Tacit have a team of consultants with specialist skills and experience that work closely with our customers to form ‘one team’.

Tacit have a rigorous approach to hiring, with the technical bar being compared with a large Silicon Valley Search company, and applied across all offices.

We are known for attracting, nurturing and retaining the highest quality talent and building closeknit, award winning teams. Experienced onshore consultants and engineers work closely with our offshore technologists. We have technical leadership both onshore and offshore and don’t chuck requirements over the proverbial fence. The strength of our offshore engineering teams are a major differentiator rather than a necessary evil.

Process 

Since 2007, we have coached Agile at the likes of John Lewis, Williams-Sonoma Inc, Pearson and Visa. But our approach is more pragmatic than evangelical and is best described as ‘adaptive’. We do iterative development, produce clear documentation, do rigorous project managment and empower our development team.

We have evolved a superb ‘Project Discovery’ process in which we clarify objectives, requirements, risks, ownership, estimates and technical approach.

Our strong consulting and analytical approach compliments our engineering roots. We listen hard, use our experience to guide our customers to the right solution for them (rather than expecting them to know everything up front) and are transparent regarding decision making and project deliverly status.

Tacit mitigate risk and surprises by creating a demonstratable software applications within the first few weeks of a project.

We work as a team with our clients to ensure that only well considered requirements make it into the development cycle. Customer involvement in approval is incorporated throughout the process via the Tacit Knowledge adaptive development approach.

Tools 

Documentation and project managment: we are transparent and rigourous. We use Atlassian products (Jira, Confluence) combined with Big Visual Charts to document Agile requirements (with clear and binary acceptance criteria), project delivery and status.

Iterative developement can’t be effectively done without automation. Tacit we were doing Devops before the term was coined and are proud of our Devops culture. We believe in automation wherever possible, from code check-in onwards; automated testing, environment deployments, code quality check tools integrated into the build process. This makes development smooth and enables us to maintain a high level of quality, at speed.

We have built a set of open source tools that decrease speed-to-market for certain features.

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Our History

Tacit Knowledge leverages Silicon Valley innovations to solve scaling and throughput issues prevalent in global Ecommerce solutions.

Founded on the premise that talent and experience are key factors in project success, our approach has been to build a global team of highly vetted technologists that specialize in Ecommerce. Tacit Knowledge leverages Silicon Valley innovations to solve scaling and throughput issues prevalent in global Ecommerce solutions. The result is in stark contrast to large agencies that scale with newly minted professionals and unpredictable outcomes. We are product agnostic, but have partnered with leading software vendors like SAP Hybris, Google, Salesforce (Demandware), Adobe, Mulesoft and Fastly.

Despite our evolutionary ethos and culture, we retain our identity as software craftsmen and our firm belief in quality and longevity. Embracing new technology, but retaining effective trusted methods, tools, techniques, skills and people.

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Our People

Transparent, authentic, diligent, thoughtful and kind. We challenge the status quo in everything we do.

Despite our evolutionary ethos and culture, we retain our identity as software craftsmen and our firm belief in quality and longevity. Embracing new technology, but retaining effective trusted methods, tools, techniques, skills and people.

Meet Our Leadership

James Bullock

James Bullock
Global General Manager and Senior Vice President

Prithpal Roda
Chief Technology Officer

Cary Savas
Regional Director, North America

Stu Jeffrey
Senior Director of Global Consulting & Client Engagement

Ed Perchick
Senior Director of Global Service Delivery

Raymundo Torres
Regional Director, Latin America

Vadim Echim
Regional Director, Eastern Europe

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Our Values

We're masters of our craft.

Creating great software is a craft. We believe you'll embrace this philosophy after working with us.

We’re masters of our craft

Creating great software is a craft. We believe you’ll embrace this philosophy after working with us. We practice our craft everyday just like the best musicians in the world practice their craft everyday, because perfection is never achieved, but if you work at it, you all get pretty close and the results will be amazing. Working with that mindset enables us to architect and produce software solutions that meet the complex demands of our clients businesses.

We’re relentlessly focused

Tacit Knowledge doesn’t offer a laundry list of services nor are we a “sure we can do that” multi-service consultancy. We operate exclusively at the union of high tech and commerce with a relentless focus on consultative engineering.

We’re committed to delivering value

Our code is our word and we stand behind it 100%. Clients trust us with their business and any project we take on “small or large, straightforward or complex” is treated with the same dedication to delivering on our objectives. More often than not, clients hire us after working with another consultancy who, for various reasons, couldn’t deliver the goods as promised. Tacit Knowledge has a reputation for delivering and companies approach us because of it.

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Our Success

Hybris European Service Delivery Partner of the year

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Our Customers

Since 2002, we have worked with an extensive range of customers, from large household name retailers, to global brands that sell direct to consumer to Silicon Valley start-ups. We have customers around the world: USA, UK, Netherlands, France, Spain, Italy, Singapore, South Africa, Canada and Mexico. Our Customers are 100% referenceable.

 


 

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Latest NEWS

Introducing CyberSource’s SAP Hybris Extension

In an industry that must innovate as quickly as consumer preferences change, digital commerce professionals are continuously updating their sites to make the back-end as efficient and feature rich as possible – while providing an unparalleled customer experience on the front-end.

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