Managed Services

The Tacit Knowledge Managed Services practice is based on 15 years of experience building and maintaining online stores. It is designed for a digital commerce business with key information surfaced to a dashboard built exclusively for merchants.

Our support focuses on key commerce and content platforms like SAP Hybris and Adobe Experience Manager. We avoid the manual steps commonplace in run-books and eliminate human-error by automating everything including provisioning and software deployments.

Our Managed Services offering is organized into two key facets of operations support:

  • Site Operations, which ensures the site availability and performance 24×7
  • Business Operations, which provides business hours end-user support for commerce tooling (e.g. help setting up promotions, etc)

End-to-End Commerce

We offer a complete, enterprise-tier commerce solution that connects the digital and physical worlds taking digital commerce from ordinary to extraordinary. With our parent, Newgistics, we are the only company to collaborate with the best and the brightest in the industry to help retail brands grow with a seamless, end-to-end commerce solution. Introducing Next Generation Commerce. From digital commerce design, development, integration, and support to physical operations all the way to your customer’s doorstep, we help you outpace the competition like no other service provider.

First, we start with hybris, the most agile, enterprise class solution available – offering quick time to market and a low cost of ownership. The hybris SMB Platform Partner program was designed specifically for mid-market merchants. It is available as a subscription service that allows flexible licensing models so customers can pay as they go.

Then we work with one of our design agencies to transform the way people shop. Their philosophy is to always do something amazing. “Amazing” means more than new or different. It means that everything they create truly speaks to customers, evokes the brand and drives results.

From digital commerce design, development, integration, and support to physical operations all the way to your customer’s doorstep, we help you outpace the competition like no other service provider.

Next we add our proprietary hybris reference application uniquely focused on mobile – because we understand the importance of a customer’s experience no matter how they shop. We don’t end with mobile, we start with mobile. Our sites are designed to be both Adaptive AND Responsive. The result: a great shopping experience optimized across all devices – not just the easy ones.

Then we apply our award-winning consulting and implementation services, to seamlessly integrate the hybris technology with our high-touch fulfilment operation designed to build your brand experience. Our goal is the perfect pick and pack – whether it’s specialized touches or customized kitting. We make your brand’s out-of-box experience the best that it can be.

Finally, our smarter and hyper-reliable shipping services move parcels that are coming and going. Effortless returns make it easy and cost-effective for your customers to get what they want – even if they change their minds.

The result is a comprehensive solution that is deployed rapidly and scales easily. It’s a complete solution that’s designed with flexibility to fit your business.

From device to doorstep, we connect it all seamlessly.