
The Cambridge Dictionary defines “tacit knowledge” as knowledge you do not get from being taught, but rather from personal experience.
Enhanced SmartLabel Solution Helps Transform Product Returns into Returning Customers by Removing Operational Complexities while Improving the Customer Experience for Online Retailers
AUSTIN, Texas – June 6, 2017 – Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers and brands, today announced the launch of SmartLabel+, a new solution that drives greater efficiency and cost savings while delivering better customer experiences in the e-commerce returns process. SmartLabel+ drastically simplifies returns for retailers and brands by utilizing Newgistics’ industry-leading tracking technology and nationwide network of facilities to move processing closer to the customer, increasing a retailer’s ability to get inventory back into active stock.
When a customer initiates a return that uses SmartLabel+, parcels are routed to the nearest “First Touch” Newgistics facility instead of sending merchandise directly on the long journey back to a retailer’s distribution center. This enables Newgistics to more quickly open and inspect a return, and then follow the appropriate instructions for processing specific products. For example, this might include donating, destroying or recycling a product, or cleaning, folding, bagging and tagging so it’s ready to go back on a retailer’s shelves in a consolidated manner.
The speed and efficiency created by SmartLabel+ provides a number of benefits for retailers and brands as well as improving the returns experience for consumers, including:
SmartLabel+ can be implemented with branded return labels that are either included in the box with a shipment, or printed on-demand. They also enable daily reports that provide a snapshot of products that are in transit and those that have been dispositioned, all down the SKU level.
Retailers looking to learn more about SmartLabel+ or implement it to enhance their returns processes can learn more by visiting www.newgistics.com. In addition, Newgistics will be available this week at the Internet Retailer Conference & Expo (IRCE) at booth #413 to discuss SmartLabel+ in specific detail or provide demonstrations of the solution.