Our Ecommerce Consulting Practice lives to ‘do it right’ in the digital commerce domain. We apply strong processes, people and expertise in order to take clients on successful journeys to realise their objectives; creating and optimising value in the customer’s experience of their brand.
Our services focus on offering end-to-end support to ensure project success: from planning and executing Project Discovery phases to training clients on their newly delivered software, we have the skills to take your project past the finish line.
We believe Tacit Knowledge’s unique approach to Ecommerce Consulting ensures we get the best results for our client on-time, every time.
Our cross-discipline experts in Ecommerce collaborate to ensure the right solutions are realised
Tacit Knowledge believe that the Inception and Discovery phase of a project is essential to ensure success throughout the delivery phase. We do this to work out not only which services are are most suited to a client’s immediate needs, but also with the aim of creating an enhancements roadmap to enable our clients to continuously improve their solution.
During an initial Inception phase, Tacit Knowledge offer the following services to effectively plan and manage the start of a new Ecommerce project:
Once we’ve established a goal and a schedule for a project, Tacit Knowledge set out on a short Discovery session that typically lasts 2-4 weeks, depending on the size and scope of the project. Our objectives for Discovery include the following:
This service analyzes a set of interoperating applications and their underlying infrastructure based on a handful of criteria. These criteria originate from both the purpose of the effort and the mission for which the system is intended.
This service is used for:
How Tacit Knowledge approaches Agile coaching differs from traditional methods of education and adoption. We’ve found that a model that depends solely on project manager, coaching in an advisory capacity for several weeks, results in a short-lived organizational impact that is dubious at best. Moreover, the narrow focus on project mechanics glosses over the practice adoption required by developers and quality assurance to operate successfully in this paradigm.
Like medical schools, we believe in learn, do, teach as the best approach. The process begins with a multi-disciplinary team comprised of both client staff new to Agile and Tacit Knowledge Agile practitioners skilled in each discipline; quality assurance, development, project management, and business analysis. The team collaborates through several iterations of development (Learn). As familiarity with the methodology increases, the leadership functions are imparted to the apprentices (Do). Eventually, Tacit Knowledge experts roll-off the project, and new members are on-boarded. Their colleagues teach these new apprentices (Teach).
The result is an internal team of practitioners that impart this knowledge throughout the organization.