Tacit Knowledge develops, integrates, and supports enterprise software for household name brands and retailers. Together with our parent, Pitney Bowes, we offer solutions across all consumer touchpoints, from device to doorstep. We connect the entire ecosystem of our customers’ digital commerce business. We build and support the Ecommerce website and associated technologies through to providing fulfillment (Pick & Pack, Kitting) through to Delivery, Returns, and Post-purchase customer engagement tools.



Learn how Tacit Knowledge created a digital-first revolution for ghd, encompassing an innovative technology solution that enabled best-in-class search engine optimization, content strategy and responsive design.
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Office Depot

Office Depot was experiencing digital transformation on a massive scale, but was struggling to inject pace into software delivery. Find out how we supported the retailer to enhance the customer experience and speed to market.
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Mulberry is a modern, fashion-led British lifestyle brand renowned worldwide for its well-established heritage in leather bags and accessories. As an everyday luxury brand that makes high-quality, stylish and practical...
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Tacit Knowledge built and integrated a Hybris Product Information Management solution capable of increasing efficiency in the authoring and maintenance of enterprise content
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We are problem solvers. Since we were founded in 2002, we’ve never encountered a problem that we didn’t overcome. We listen hard to our customers and leverage our collective experience to deliver optimal results across a broad spectrum of business and technology challenges. Our ethos is to earn trust, build long-lasting partnerships and help our clients grow their business. We focus on creating value for our clients by helping them consistently satisfy and delight shoppers across all channels and devices. From enterprise software development and integration to peak optimization and support, we address the entire ecosystem of each client’s digital commerce property to help brands outpace the competition.



Razer and Tacit Knowledge teams were able to deliver a leading-edge technology change for Razer that will be the foundation for future customer experience and engagement across all channels in the future. This platform will be an enabler for Razer to consistently make business change going forward.


Tacit Knowledge is known as a “safe pair of hands” for delivery of enterprise-scale commerce projects, having worked across all the major commerce platforms since 2002. We operate across retail in both B2C and B2B, both medium to large global brands and retailers who require enterprise-scale systems. Our approach to development and site operations mirrors Silicon Valley technology companies such as Google and Facebook. We don’t just give quality lip service. Our software is self-testing, enabling isolation and remediation defects early when they are cheap to fix. In 2009 we formed a strategic partnership with SAP Commerce (formerly Hybris) and have gone on to become the most experienced and well thought of SAP Customer Experience (CX) focused consulting practices in the world. We have delivered over 100 SAP CX projects for more than 30 customers.

Tacit Knowledge Named SAP Hybris European Service Delivery Partner of the Year

Tacit Knowledge, a digital commerce consultancy that delivers Silicon Valley innovation to retailers around the...
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SAP Hybris Global Innovative Partner of the Year

Tacit Knowledge has been named Runner-Up Hybris Global Innovative Partner of the Year 2016.
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Tacit Knowledge Named SAP Hybris EMEA Partner of the Year

Tacit Knowledge, a Newgistics company and the digital commerce consultancy that delivers Silicon Valley innovation to retailers around the world, today announced that it has been named EMEA Partner of the Year by Hybris, an SAP company.
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An example of Functional Testing with JMeter

Learn how Apache JMeter configurable logic makes it easy to create functional testing user journeys without code or scripting.
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5 Lessons Learned on Performance Testing

This article includes some insights and key concepts to consider when planning your performance testing strategy and assessment
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Evaluating Carina Framework

The idea of this post is to describe the findings after implementing a POC in the new automation framework: Carina.
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Brands and retailers: are you ready for Progressive Web Applications (PWA)?

Article provides a history of mobile technology, discusses why Progressive Web Application (PWA) is ideally placed to meet customer expectations.
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SAP Hybris 6.3

Following the release of the SAP Hybris 6.3, the latest version of the leading commerce platform, we’ve had time to evaluate some of the key benefits for both B2C and B2B companies. Here’s what we think!
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What Retailers Need to Consider Before Developing a Mobile App.

These days, it comes as no surprise when your mom – or grandma – shoots you a text message laden with...
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Singles’ Day 11.11 Just Raked in $25B and Deserves Your Attention

Singles’ Day – the annual Chinese shopping fest that takes place annually on 11/11 for people to celebrate being single – just broke the...
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How Important Really Is Shipping Speed?

Many of the world’s largest retailers have recently announced plans to launch same-day or next-day shipping programs for online shoppers – services which...
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How to Have a Happy Holiday Returns Season – and Keep the Goodwill Going Year-Round

Tis the week after Christmas and all through the land, merchants have loads of returns on their hands. That’s especially true for...
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Retail in Alternate Realities

In retail and Ecommerce, we’re seeing an increase in the adoption of AR & VR technologies. We look at how these technologies are being used and, more importantly, if they are effective in improving the customer experience.
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