Tacit Knowledge develops, integrates, and supports enterprise software for household name brands and retailers. Together with our parent, Pitney Bowes, we offer solutions across all consumer touchpoints, from device to doorstep. We connect the entire ecosystem of our customers’ digital commerce business. We build and support the Ecommerce website and associated technologies through to providing fulfillment (Pick & Pack, Kitting) through to Delivery, Returns, and Post-purchase customer engagement tools.
We are problem solvers. Since we were founded in 2002, we’ve never encountered a problem that we didn’t overcome. We listen hard to our customers and leverage our collective experience to deliver optimal results across a broad spectrum of business and technology challenges. Our ethos is to earn trust, build long-lasting partnerships and help our clients grow their business. We focus on creating value for our clients by helping them consistently satisfy and delight shoppers across all channels and devices. From enterprise software development and integration to peak optimization and support, we address the entire ecosystem of each client’s digital commerce property to help brands outpace the competition.
Razer and Tacit Knowledge teams were able to deliver a leading-edge technology change for Razer that will be the foundation for future customer experience and engagement across all channels in the future. This platform will be an enabler for Razer to consistently make business change going forward.
Tacit Knowledge is known as a “safe pair of hands” for delivery of enterprise-scale commerce projects, having worked across all the major commerce platforms since 2002. We operate across retail in both B2C and B2B, both medium to large global brands and retailers who require enterprise-scale systems. Our approach to development and site operations mirrors Silicon Valley technology companies such as Google and Facebook. We don’t just give quality lip service. Our software is self-testing, enabling isolation and remediation defects early when they are cheap to fix. In 2009 we formed a strategic partnership with SAP Commerce (formerly Hybris) and have gone on to become the most experienced and well thought of SAP Customer Experience (CX) focused consulting practices in the world. We have delivered over 100 SAP CX projects for more than 30 customers.