E-Commerce

Silicon Valley technology applied to high-scale commerce.

We're taking technology successfully utilized by Google, Yahoo, and Facebook to solve the thorny problems constraining highly trafficked commerce sites. Because features like inventory support for Flash sale sites and behavioral-based recommendation engines don't lend themselves to the traditional three-tier commerce architectures, we've solved these problems with the same solutions used to index the web and power Facebook-level data volumes.

Tacit Knowledge has built custom online solutions for retailers of all sizes. Most of our customers average well over $100 million in yearly sales, and a few of them are regulars in Internet Retail's Top 25. We deliver on the promise of superior customer experiences by building engines sophisticated enough to power them.

We understand the sales funnel, customer acquisition, retention and conversion strategies, and we absolutely appreciate the importance of peak seasons. Our experience incorporates all aspects of online channels – development, customization and integration of software from merchandising to the supply chain.

Our last solution entailed 25 integration points, and our expertise is inclusive of solutions like:

  • Customer-facing e-commerce platforms such as ATG
  • Product information management (PIM) software
  • Content and digital asset management systems such as Day's CQ5
  • Faceted navigation and advanced search options such as Endeca
  • Fulfillment and supply chain implementations
  • Customer interaction applications like Bazaarvoice
  • Click to call
  • Analytics tie-ins to products like Omniture
  • Social media components
  • Integration of all of the above into a coherent system

Typical services:

  • Stabilizing sites before holidays
  • Tuning and performance testing
  • Software development
  • Architecture reviews
  • Product roadmap planning
  • Creating social media strategies